Interpersonal
The Art of Negotiation
Negotiation skills training for professionals: prepare with the Negotiation Canvas and practise strategies, tactics and negotiation styles through practical cases.
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14 workshops
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Interpersonal
Presenting for Impact
Presentation skills training for professionals: structure your message, design slides and practise delivery through exercises and before-and-after video review.
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Interpersonal
Connecting for Results
Practice effective speaking, listening and questioning while adapting to behavior styles and developing a Win/Win approach to communication.
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Interpersonal
The Training Game
Design and deliver training using adult-learning principles, experiential methods and practical feedback, culminating in a recorded participant session.
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Leadership & Management
Coaching for Excellence
Practice coaching methodologies, appreciative inquiry and the 5 D cycle through preparation tools and customized role plays.
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Leadership & Management
The Winning Team
Develop supervision and team-leadership skills through practical work on planning, objectives, decision-making, responsibilities and motivation.
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Leadership & Management
Performance Management
Explore performance management systems, SMART goals, KPIs and appraisal conversations through forms, case studies and role plays.
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Leadership & Management
The Change Agent
Use change-management frameworks, stakeholder communication and planning tools to develop a practical change-management plan.
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Leadership & Management
Toy Factory Simulation
Apply teamwork, planning, leadership and problem-solving skills in a competitive team simulation with business and financial dimensions.
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Customer Engagement
The Selling Game
Sales skills training for customer-facing teams: practise needs discovery, value communication, objection handling and customer commitment through sales role plays.
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Customer Engagement
Key Account Management
Explore a 10-step strategic account-management module through customer profiling, account strategy, selling techniques and a practical case study.
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Customer Engagement
Customer Experience Management
Explore seven customer-experience modules addressing welcoming interactions, authentic feedback, value, concerns and lasting impressions.
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Customer Engagement
Sales Territory Management
Build smarter territories through segmentation, territory analysis and practical action planning.
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Customer Engagement
Mastering the Sales Funnel
Map the sales funnel, identify leakage and turn performance data into focused action plans.
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